Privacy Commitment to our Customers

ACH Federal, LLC understands that you expect privacy and security concerning your personal and financial information. Because of this, our customers’ privacy will always be our utmost concern. We are committed to protecting our customers’ information in accordance with state and federal laws. Helping us to comply with these laws and regulations are the standards and procedures designed to prevent the misuse of this information. We want you to feel confident in your relationship with ACH Federal and know that we value your trust and will handle your information with care.

Collection and Use of Information about You

We collect, retain, and use information to provide our products and services, process transactions, and to administer our business. Information regarding our customers is used solely in the legitimate conduct of our business. We only obtain information when a company applies for an account to use our services. At that time, we will collect contact information (such as name, address, telephone number, email address, etc.), date of birth and social security number, information pertaining to the business, including but not limited to financial statements, bank account information, and what services you are requesting from ACH Federal. The customer application will include a section to obtain customer authorization in writing to access additional credit and/or background information. Additionally, when processing transactions for our customers, any personal information we might receive varies according to the type of transaction. Personal consumer information is used to process the transaction and for no other reason.

How we use it

ACH Federal uses your personal information in different ways such as to complete your transaction, manage any problems that may arise in effect to the transaction, to service the relationship with the customer with a better understanding, to guarantee excellent service, to prevent any fraudulent activity or abuse, for purposes of risk management and to complete underwriting on the applicant for approval of processing services and verification with consent or as permitted by law.

Employee Access

At ACH Federal our employees are informed of their responsibility to protect customer information and are educated about the importance of confidentiality and privacy. Employees are required to sign and to comply with a security policy when they are hired. The employee’s access to customer information is authorized for business purposes only.

Sharing Information

ACH Federal will not sell, rent, or lease your personal information. We will only disclose customer information when we are required to do so by lawful judicial process or by court order. ACH Federal may disclose some or all of the personal information to service providers (Originating Depository Financial Institution’s, etc.) for the purposes of processing requested transactions or to perform business support functions on our behalf. Our agreements with these service providers contain confidentiality restrictions and provisions on using this information for any other purposes.

Data Security Information

We maintain security standards and procedures to help prevent unauthorized access to confidential information about you. Our information is stored on servers located in a secure data center. State of the art, security technology is used to prevent system servers and computers from being accessed by unauthorized persons. Access to these servers is very limited. Any information not stored on a server is kept in a locked, fire proof cabinet. Only a select group of people have access to these cabinets. Protecting customers’ personal information is a critical part of our business.

Contact Us

If you have any questions regarding our privacy statement or about how personal information is used, you may contact us directly at:

ACH Federal, LLC
1516 Riverside Drive
Chattanooga, TN 37406
Phone: 866-859-0555
Fax: 866-661-4225