How We Work

At ACH Federal, our goal is to reach and exceed your expectations. We are committed to providing you with the highest level of service available. Let ACH Federal be your trusted source for electronic funds transfer solutions.

Simple

ACH Federal provides one central system businesses can use to collect payments from their customers, make payments to their vendors and deposit payroll funds into their employees’ accounts. These payments and deposits can be achieved via auto-recurring schedules, one-time direct debit or credit transactions and batch uploads from existing payment systems. ACH Federal’s system allows direct uploads from most accounts receivable systems and accounting software.

Our system is designed to be extremely user friendly. We realize that many customers who use our system have a wide range of computer experience and knowledge. With that in mind, our system has been designed to allow the creation and processing of a transaction to be simple and easy to understand.

Convenient

There is no software to download or systems to purchase in order to utilize our services. Once a company has all the information and approval from its customer, all that is needed is a computer and the internet to create and process the transactions. Once a company is approved and has signed the agreement to process with ACH Federal, the user will simply enter their username and password to begin creating transactions or uploading transaction files.

Reliable

ACH Federal realizes that customers require quick access to a knowledgeable staff that can answer any questions regarding our system. Our customer service representatives are available during business hours to help you whether you’re downloading a file, creating payments, or for general system questions. You can reach us via phone, email or online chat.

We are committed to ensuring that your ACH files/batches will be delivered to the ACH Operator in the timeframe necessary for the transactions to be posted on the effective entry date. If there is an error in the file/batch that prohibits the ACH Operator from processing the transactions, we will inform your company of the error immediately upon receiving the information from the operator.

Secure

ACH Federal incorporates the latest in data encryption technology as well as a multi-layered customer authentication process.

Cost Effective

There is no need to purchase any special software or hardware to process ACH transactions. Since our system is web-based, any updates will automatically be added without additional cost to your company. We’ve also eliminated the cost of purchasing and mailing checks, thereby reducing the cost of invoicing, payment collection and payment processing.